Returns & Refunds Policy

Return Policy:

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All merchandise returned to Otaku Stride must be in the original packaging with all original items accompanying the merchandise. If the originally packaging is not available, pack your item securely using a replacement box and proper packaging to ensure the device is well protected. The return address will vary based on product but will be included in the return label. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Purchases made during any promotional sale are final and cannot be refunded or returned unless there is a manufacturer defect.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@otakustride.com.

Sale Items (if applicable)

Please note that only regular-priced items are eligible for refunds, while sale items cannot be refunded.

Changing and Cancelling Orders

For changing or canceling the orders, please contact us as soon as possible via support@trendyaloha.com, providing your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made. Please note that change or cancellation of your order may not be accepted in certain cases.

Your order is only eligible to be canceled and modified within 04 hours (weekdays) or 12 hours (weekends) of placing the order. After that, the order is locked for processing and can no longer be canceled. Please be informed that a management and transaction fee (30% of your total order value) will be applied for the cancellation.

NOTICE: Please keep in mind that purchasing means accepting all the terms mentioned above.